September 19, 1994

Ms. Estelle Gray
R & E Cycles
5627 University Way NE
Seattle, WA 98105

Dear Ms. Gray,

On Saturday, August 27th, I came into your store with interest of purchasing a pair of road bike shoes. I wanted a split-sized pair as a result of cerebral palsy. Your salesperson was extremely knowledgeable in finding a cooperative shoe company, helpful in selecting a desired model, and making sure my pedal system fit properly. I'm extremely grateful for his time and sensitivity. His attitude and spirit were truly exceptional.

With a new pair of Diadora's and better fitting bike, I'm enjoying cycling like never before!

Thank you for going the extra mile, so I'm able to do so!

Jim's signature
Jim Liddell